Managed IT – Workstation Management

ADS Technology takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:

Workstation Management

  • On-site intervention when needed
  • Remote Deployment, Setup and Management of:
    • Power Settings
    • Mapped drives & Printers
    • Optical & USB Drivers Access Control
    • Single Desktop Profile Migration Assistance
    • Remote Authorized User Profile Migration Assistance for Windows
    • Desktop profile copy and migration to new PC
    • Support & Troubleshooting
    • Move/Add/Changes IMAC Hardware & Software
    • Disk Defragmentation, Disk Check and Cleanup
  • Antimalware and Virus Management & Patch Management:
    • Licensing for all Workstation Endpoints
    • Software Installation, Configuration and Continuous Compliance
    • Latest Antimalware & Antivirus Definitions and Policy Management
    • Virus or Threat Correction
    • Review, testing and release of all approved New Microsoft Security Patches

Network Management

  • On-site intervention when needed
  • Remote Firewall Management:
    • Firewall Rules Management
    • Firewall Configuration Changes
    • Monitoring of Firewall Availability
    • Remote Support of Firewall Outages
    • Software & Firmware Updates
    • Management / Monitoring / Remediation of all VPNs
  • Router/Modem
    • Router/Modem/WAP Configuration Changes
    • Printer Software & Firmware Updates
    • Monitoring of Router Availability
    • Remote Support of Router Outages
  • Switch Management:
    • Switch Configuration Changes
    • Software & Firmware Updates
    • Monitoring of Switch Availability
    • Remote Support of Switch Outages
  • Wireless Network Management
    • Wireless Network Configuration Changes
    • Wireless Network Software & Firmware Updates
    • Wireless Network Monitoring of Availability
    • Remote Support of Wireless Network Outages